Published May 9, 2023

When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq

Kwame Christian dives into strategies for managing emotions during difficult conversations with experts Jeanine Carroll and Helen Rapp, emphasizing the importance of emotional intelligence, effective communication, and negotiation techniques like micro-negotiations. The episode also sheds light on navigating emotionally complex parent-school negotiations, offering insights on setting realistic expectations and using third-party mediators to achieve effective outcomes.

Episode Highlights

Topics covered

Popular Clips

Episode Highlights

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Dexa/Negotiate Anything

When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq

Topics covered

Popular Clips

Setting Expectations

Emotional Intelligence in Negotiation

Navigating Parent-School Talks

Handling Passive Aggression

Collaborative Negotiation

Micro Negotiations

Time-Constrained Negotiations

Emotions in Negotiation

Episode Highlights

Managing Emotions

Effective Communication

Negotiation Techniques

Setting Expectations

Related Episodes

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Reverse Interview: How to Handle Emotions in Difficult Conversations- Jeanine Carroll M.Ed interviews Kwame Christian, Esq., M.A.

How to Manage Emotion When You Negotiate with Carol Strentch Esq.

Throwback Episode: How to Manage Emotion When You Negotiate With Carol Jonhenry

Highlight Reel: The Art of Emotion Control in Negotiations

How to Manage Emotion When You Negotiate with Carol Strentch Esq. [THROWBACK EPISODE]

Highlight Reel: How to Manage Emotions During Conflict [Clips from Romina Muhametaj, Amanda Ripley, Dre Baldwin, Jay Fields, Atholl Dunkin, Will Mohan, Shane Martin, and, Kwame Christian]

How to Manage Your Emotions in Difficult Conversations with Stacy Kesten, Mindfulness Expert

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When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq

Topics covered

Popular Clips

Episode Highlights

Managing EmotionsJeanine Carroll and Helen Rapp explore strategies for managing emotions in challenging conversations. They discuss the role of emotional intelligence and techniques to address emotional barriers, promoting more effective negotiation outcomes.

Managing Emotions

Effective CommunicationJeanine Carroll and Helen Rapp explore strategies for managing emotions in difficult conversations. They highlight the use of compassionate curiosity and techniques to address passive-aggressive behavior, fostering more effective negotiations.

Effective Communication

Negotiation TechniquesMicro-negotiations and time-constrained strategies are essential tools for navigating difficult conversations. These approaches help manage emotional and logistical challenges, ensuring progress and effectiveness.

Negotiation Techniques

Setting ExpectationsThe discussion shifts to the complexities of parent-school negotiations, focusing on setting realistic expectations and the role of third-party mediators. Jeanine Carroll and Helen Rapp provide insights into managing these emotionally charged conversations effectively.

Setting Expectations

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