Published Mar 3, 2021

Let's Talk Fintech

Benjamin Maxim, Assistant VP of Digital Strategy at MSU Federal Credit Union, explores the evolution of mobile banking, innovative digital solutions, and customer engagement strategies that navigated the challenges of the COVID-19 pandemic.

Episode Highlights

Topics covered

Episode Highlights

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Let's Talk Fintech

Topics covered

Popular Clips

Customer-Centric Innovation

Automating Finance Solutions

Dynamic Card Security

Rapid Digital Transformation

Innovation Amidst Crisis

Streamlining Financial Services

Digital Financial Concierge

Team Dynamics in Innovation

Innovation in Action

Innovating Financial Management

Chatbots and Customer Experience

Financial Wellness Innovations

Crypto and Banking

Adapting to Change

Fintech Evolution

Episode Highlights

Digital Solutions

Innovation Strategies

Customer Engagement

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Topics covered

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Episode Highlights

Digital Solutions

Innovation StrategiesBenjamin Maxim shares how MSU Federal Credit Union navigated the challenges of the COVID-19 pandemic through innovation and rapid digital transformation. He details the implementation of pilot programs and the shift to remote work to continue engaging with members effectively.

Innovation Strategies

Customer EngagementNext, Benjamin Maxim discusses how MSU Federal Credit Union listens to its customers and leverages chatbots to enhance customer service. He shares insights into their innovative approaches to customer feedback and financial management.

Customer Engagement

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