Customer-Driven Innovation
Clementine highlights the challenges of understanding enterprise customers' needs and the importance of distinguishing between genuine market signals and one-off requests. She warns against building features that stray too far from the roadmap, especially when they come with ongoing maintenance burdens, as this can lead to morale issues and a lack of focus within the team. Emphasizing customer-driven innovation, she underscores the need to balance immediate requests with long-term strategic goals.In this clip
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