Published Jun 25, 2023

Lessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator

Scott Tillema, an FBI-trained hostage negotiator, reveals key crisis communication and negotiation techniques, underscoring the importance of timing, information gathering, and active listening for both high-stakes situations and everyday interactions.

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Lessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator

Topics covered

Popular Clips

Streamlining Business Operations

Embracing Uncertainty

Flawless Sales Demos

Timing in Negotiation

Open-Minded Listening

Episode Highlights

Negotiation Techniques

Crisis Communication

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Lessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator

Topics covered

Popular Clips

Episode Highlights

Negotiation TechniquesScott Tillema, an FBI-trained hostage negotiator, shares invaluable crisis communication and negotiation lessons. He emphasizes the importance of timing, information gathering, and open-minded listening in both high-stakes and everyday situations.

Negotiation Techniques

Crisis CommunicationScott Tillema emphasizes the critical role of active listening and strategic communication in crisis scenarios. He shares practical techniques that can be applied beyond hostage negotiations to everyday interactions.

Crisis Communication

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