AI in Customer Engagement
Rob emphasizes the importance of applying AI to enhance customer engagement, particularly through hyper personalization and optimizing the next best action for customers. He highlights the need for trust in AI systems and the responsibility of organizations to address potential biases and decision-making challenges. The focus remains on balancing customer value with effective communication strategies.In this clip
From this podcast
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
Empathy in AI with Rob Walker - TWiML Talk #248
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