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Published Apr 5, 2019

Empathy in AI with Rob Walker - TWiML Talk #248

Rob Walker, VP of Decision Management at Pegasystems, delves into the integration of empathy in AI, discussing its critical role in shaping ethical AI systems, enhancing customer interactions, and protecting brand value. He highlights the cost implications of non-empathy and underscores the importance of addressing biases to maintain transparency and effectiveness in AI decision-making.
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