Published Jun 9, 2021

Customer Success | Scaling Your Startup S2 E9 with Kristen Wiley & Nicole Beals | E1229

Kristen Wiley and Nicole Beals delve into scaling customer success in startups by balancing automation with personalization, emphasizing the importance of a customer-centric mindset, and enhancing collaboration between sales and support teams to boost growth and retention.

Episode Highlights

Topics covered

Episode Highlights

Related Episodes

Growth | Scaling Your Startup S2 E1 with Craig Zingerline and Allen Chen | E1198
Answers 383 questions
E940 Scaling Your Startup E8 "Marketing": finding North Star, growing audience, converting customers
Answers 383 questions
E945 Scaling Your Startup "Delighting Your Customers": NPS, PMF, focus, feedback, interviews, tools
Answers 383 questions
E956 Scaling Your Startup E10 "Culture": creating culture, hiring, diversity, performance, scaling
Answers 383 questions
Marketing SEO & Conversion | Scaling Your Startup S2 E6: Doriane Mouret & Danielle Vincent | E1218
Answers 383 questions
Why Startups Succeed | Scaling Your Startup S2 E10 with Intercom's Des Traynor | E1234
Answers 383 questions
E933 Scaling Your Startup E5 "Sales" Hiring, compensation, prospecting, upselling, process, tools
Answers 383 questions
Sales | Scaling Your Startup S2 E3 with GRIN's Brandon Brown and LeadIQ's Mei Siauw | E1206
Answers 383 questions
E922 Scaling Your Startup E2 "Communication": Tips, tools, tactics to communicate w/team & investors
Answers 383 questions
E930 Scaling Your Startup E4 "Team": hiring, outsourcing, HR, structure, comp, firing, tough choices
Answers 383 questions
Social Marketing | Scaling Your Startup S2 E2 with Mehak Vohra and Kate Bradley-Chernis | E1202
Answers 383 questions
E968 Open Office Hours LIVE! Challenges: acquiring customers, raising prices, hype vs metrics & more
Answers 383 questions
E961 Open Office Hours LIVE! Challenges: avoiding pigeonholing, slow mkts, scaling, marketing & more
Answers 383 questions
E1017 Open Office Hours w/Jason: scaling as a solo founder, reducing churn, pivoting to SaaS & more
Answers 383 questions
E876 Founder Lessons: 5 founders w/startups from shut-down to success share advice,tactics,mistakes
Answers 383 questions

Dexa/This Week in Startups

Customer Success | Scaling Your Startup S2 E9 with Kristen Wiley & Nicole Beals | E1229

Topics covered

Popular Clips

Customer Success Insights

Sales and Customer Success

Customer Success Mindset

Customer Success Strategies

Customer Success Alignment

Managing Sales Expectations

Enhancing Customer Feedback

Enhancing Customer Experience

Return to Office Strategies

Customer Delight Strategy

Customer Success Mindset

Innovative Fragrance Tech

Customer Support Compensation

LinkedIn Jobs Strategy

Episode Highlights

Scaling Customer Success

Customer Success Mindset

Sales and Customer Success

Related Episodes

Growth | Scaling Your Startup S2 E1 with Craig Zingerline and Allen Chen | E1198

E940 Scaling Your Startup E8 "Marketing": finding North Star, growing audience, converting customers

E945 Scaling Your Startup "Delighting Your Customers": NPS, PMF, focus, feedback, interviews, tools

E956 Scaling Your Startup E10 "Culture": creating culture, hiring, diversity, performance, scaling

Marketing SEO & Conversion | Scaling Your Startup S2 E6: Doriane Mouret & Danielle Vincent | E1218

Why Startups Succeed | Scaling Your Startup S2 E10 with Intercom's Des Traynor | E1234

E933 Scaling Your Startup E5 "Sales" Hiring, compensation, prospecting, upselling, process, tools

Sales | Scaling Your Startup S2 E3 with GRIN's Brandon Brown and LeadIQ's Mei Siauw | E1206

E922 Scaling Your Startup E2 "Communication": Tips, tools, tactics to communicate w/team & investors

E930 Scaling Your Startup E4 "Team": hiring, outsourcing, HR, structure, comp, firing, tough choices

Social Marketing | Scaling Your Startup S2 E2 with Mehak Vohra and Kate Bradley-Chernis | E1202

E968 Open Office Hours LIVE! Challenges: acquiring customers, raising prices, hype vs metrics & more

E961 Open Office Hours LIVE! Challenges: avoiding pigeonholing, slow mkts, scaling, marketing & more

E1017 Open Office Hours w/Jason: scaling as a solo founder, reducing churn, pivoting to SaaS & more

E876 Founder Lessons: 5 founders w/startups from shut-down to success share advice,tactics,mistakes

Customer Success | Scaling Your Startup S2 E9 with Kristen Wiley & Nicole Beals | E1229

Topics covered

Popular Clips

Episode Highlights

Scaling Customer SuccessKristen Wiley and Nicole Beals explore strategies for scaling customer success without losing the personal touch. They discuss the importance of automation and understanding the customer lifecycle to enhance growth and retention.

Scaling Customer Success

Customer Success MindsetKristen Wiley explores the significance of customer success in business growth, emphasizing a mindset shift towards prioritizing customer needs. She shares practical strategies for enhancing customer experience and effectively gathering feedback to drive improvements.

Customer Success Mindset

Sales and Customer Success

Related Episodes