Published May 16, 2022

AI for Enterprise Decisioning at Scale with Rob Walker - #573

Dive into the integration of AI in enterprise decision-making with Rob Walker, exploring responsible AI practices, model evaluation, and strategies for ensuring fairness and transparency. Plus, get a sneak peek into the Pegaworld conference's insightful sessions on AI and customer engagement.
Episode Highlights
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Episode Highlights

  • Anomaly Detection

    Anomaly detection in AI models is crucial for maintaining their reliability and effectiveness. emphasizes the importance of monitoring self-learning models, especially when they are exposed to real-life behaviors that could cause them to act unpredictably 1. He explains that with thousands of models in operation, manual oversight is impractical, necessitating automated systems to flag anomalies for further investigation by data science teams or governance bodies 1. Walker notes, "You're still fair, you're still making value, creating value, but this model is doing weird things. And you need to know, look at why that is" 2.

       

    Model Robustness

    Ensuring model robustness is a key challenge in AI deployment. Walker discusses the need for rigorous testing and simulation of both static and self-learning models to prevent them from going rogue 1. He highlights the potential risks associated with deep learning algorithms, which can quickly become unstable if not properly managed. "If it's a self-learning model, especially if you have thousands of them, you want to make sure that none of them goes rogue," Walker states, underscoring the importance of vigilance in model management 1.

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